Return Policy

GENERAL

  • Requests for returns or exchanges must be received within 10 days of receipt.

  • Items returned must be in their original packaging and in unworn or unused condition.

  • Returned items that have original packaging which is damaged, torn or otherwise in non-original condition are not accepted.

  • Products that smell of smoke, perfume, lotions, laundry detergent or exhibit traces of pet or human skin, hair and other residue are not returnable nor refundable.

  • Custom order items are not returnable.

  • Unless the return is being requested due to a manufacturer’s defect original shipping charges are not refundable.

  • Returns must be shipped back to us using appropriate shipping materials. Any damage incurred en-route is the responsibility of the customer returning the product. The filing of any claims with the shipping carrier associated with product damaged during a return is the responsibility of the customer returning the product. We encourage you to use a system that provides you with a tracking # as well as the ability to file a claim in case of damages. Using Regular Mail for your return is done so at your own risk. We are not responsible for any items lost in transit during a return.

BANDAGES AND BANDAGING SUPPLIES

Due to health reasons, bandages and bandaging supplies are non-returnable.

MANUFACTURER DEFECTS

Upon receiving your order, please inspect all items for any manufacturing defects. Any manufacturers defect found within 10 days should be returned to us for a complete evaluation to be done by the manufacturer. We will contact you when we receive the results from the manufacturer’s evaluation. If found to be defective, we will either replace the item(s) or provide a refund to the original purchase price.

REFUSED DELIVERY OR WRONG ADDRESS

Purchases refused at the time of delivery will be refunded minus shipping charges plus a 30% restocking fee.

Purchases which are returned as undeliverable due to an improper or unrecognizable address provided by the customer can be reshipped at an additional shipping charge to cover the second shipment. If the customer chooses not to have the returned order reshipped, you will be refunded your original purchase price less a 30% restocking fee.

The original shipping costs are non-refundable.